FAQ
Create your Website for RM300
Our service allows you to assemble professional website
How do I Choose a template?
- Startup Package comes with a standard theme/template
- Upgrade to RM899 package if you need a special template design
What are the payment method?
- Credit Card / FPX (invoice via email)
- Bank Transfer (invoice provided)
How long does it take to be ready / published?
- Delivery starts from the date the content is submitted
- Deliverables within 1 to 2 weeks
How about site support?
- Site Support will expire within 3 months from the purchased date
What is the difference between Startup & Basic?
- The startup is catered to budget-friendly website presence
- While Basic Package is the Premium template design (Demo)
What are the changes or site revision allowed?
- You are allowed to revise the content within 6 days after project delivery
- Changes cover photos, content, text, banner
Do you design logo or banner?
- Yes, Joeve provide professional design services (add-on fees)
Can I change my domain name once confirmed?
- Sorry, the refund is not possible as it involved International Registrar
Do you provide a refund?
- Website Design is considered a Service, therefore we don’t provide a refund.
- Is it similar to paying professional fees for consultation, it is understood that refund is not applicable unless it is a product
How to edit my website?
- Login using Gmail to access the Editor
- You will receive the tutorial link upon completion of the project
How to setup an email address?
- The Startup package does not come with email system
- Upgrade to Wordpress Website Design for complete Email, Domain, Hosting & Design Package
Can I sell products under the Startup package?
Yes, you can have a checkout page by 3rd party provider such as iPay88, Senangpay or Betterpay, we can help you to setup with no extra cost.
Is it possible to receive payment online?
- Startup package does not include Payment Gateway or Shipping
- Feel free to sign up via Stripe or PayPal for free
What kind of basic content required?
- Basically you will need 4-page Pages: Home, About, Products, Contact
Can I upload PDF or attachment on the website?
- Learn the Google Tutorial on how to create an attachment for free
- Add-on RM100 fees for each requested attachment feature
How about the content (copywriting) and images?
- Copywriting and images are considered as premium features
- Search “Royalty-Free images” in Google for Free commercial use
Can we add a website to this existing package?
- The Cloud Hosting is under Google Cloud Platform, therefore you are required to pay for the Google Cloud add-on (not recommended)
How many product items allowed to be published?
- We will assist you to create a maximum of 3 products
- The complete tutorial will be provided on how to add product layout
How to share my document or images?
- Upload and share all your content and images via Google drive
- Share to joevesmartsolutions@gmail.com
- Fill in the form via this link https://www.joevemarketing.com/joeve-eform
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